1. Introduction
This Privacy Policy applies to the AHS Recovery website (https://ahsrecovery.co.uk) and to personal information collected when you contact AHS Recovery by phone, WhatsApp or email to request recovery, towing, breakdown, roadside assistance, accident recovery or vehicle transportation services.
Some details of AHS Recovery's business set-up cannot currently be confirmed from public information and are marked with a placeholder below. AHS Recovery should replace every placeholder with the correct information before this page is relied upon as a complete, accurate policy.
2. Who is the data controller
The data controller responsible for your personal information is [INSERT FULL LEGAL OR PROPRIETOR NAME], trading as AHS Recovery, of 203 Tiptree Cres, Ilford IG5 0ST, United Kingdom ([CONFIRM WHETHER THE REGISTERED OFFICE ADDRESS DIFFERS FROM THE TRADING ADDRESS ABOVE]). AHS Recovery's legal status is [CONFIRM LEGAL STATUS, E.G. SOLE TRADER OR LIMITED COMPANY] (company number [INSERT COMPANY NUMBER, IF APPLICABLE], VAT number [INSERT VAT NUMBER, IF APPLICABLE], where applicable).
You can contact us using the details in Section 16 below.
3. Personal information we collect
Depending on how you interact with us, we may collect:
- Your name and contact details (telephone number, email address).
- Your vehicle details (registration, make and model, and condition or fault described to us).
- Location information, such as a pickup address, breakdown location, or details you share so we can find you (for example, when arranging vehicle recovery). Location data of this kind can indicate where you or your vehicle are at a given time, so we treat it carefully and only use it to deliver the service you have requested.
- Delivery or destination addresses for vehicle transportation bookings.
- The content of messages you send us, for example by WhatsApp, email, or our website enquiry form.
- Basic website usage information collected via analytics, but only where you have consented — see our Cookie Policy.
We do not currently have confirmation that telephone calls to AHS Recovery are recorded. If this changes, this policy will be updated to explain call recording, its purpose and how long recordings are kept.
4. How we collect information
We collect personal information:
- Directly from you, when you call, WhatsApp, email us, or submit our website enquiry form.
- Automatically, through cookies and similar technologies, but only for optional categories once you have given consent (see our Cookie Policy).
5. How and why we use your information
The table below sets out the purposes for which we use personal information and the lawful basis we rely on under UK GDPR.
| Purpose | Lawful basis |
|---|---|
| Providing a quotation and arranging the recovery, towing, breakdown, roadside assistance or transportation service you have requested | Performance of a contract with you, or steps taken at your request prior to entering into a contract |
| Contacting you about your booking (e.g. arrival time, vehicle status) | Performance of a contract with you |
| Responding to enquiries that do not lead to a booking | Legitimate interests, in responding to enquiries about our services |
| Keeping records for accounting, tax and legal purposes | Legal obligation, and/or legitimate interests |
| Website analytics, where you have actively consented | Consent (see our Cookie Policy) |
We do not rely on consent as the lawful basis for providing a service you have already booked with us — that use is based on performance of our contract with you.
7. International transfers
It has not been confirmed whether any supplier used by AHS Recovery (such as our hosting or analytics provider) transfers personal information outside the United Kingdom, or what safeguard (for example UK adequacy regulations or standard contractual clauses) would apply. This should be confirmed and this section updated accordingly before publication.
8. How long we keep information
We aim to keep personal information for no longer than necessary for the purposes it was collected for. Exact retention periods have not been confirmed and are marked below for AHS Recovery to complete.
| Information | Retention period |
|---|---|
| Booking and job records (customer, vehicle and job details) | [CONFIRM RETENTION PERIOD] |
| Accounting and tax records | [CONFIRM RETENTION PERIOD — NOTE: UK TAX LAW TYPICALLY REQUIRES AT LEAST 6 YEARS] |
| Enquiries that do not result in a booking | [CONFIRM RETENTION PERIOD] |
| Cookie/analytics consent records | [CONFIRM RETENTION PERIOD] |
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage over the internet can be guaranteed to be completely secure, and we cannot promise absolute security of information you send to us.
10. Your data protection rights
Under UK GDPR, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request erasure of your personal information, in certain circumstances.
- Request that we restrict processing of your personal information, in certain circumstances.
- Object to our processing of your personal information, in certain circumstances.
- Request that we transfer some of your personal information to another organisation (data portability).
- Withdraw consent at any time, where we rely on consent (for example, optional cookies).
To exercise any of these rights, contact us using the details in Section 16.
11. How to complain
If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at https://ico.org.uk/make-a-complaint/.
13. Links to other websites
Our website may contain links to third-party websites (for example, a Google Maps listing). We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.
14. Children's information
Our services are aimed at adults arranging vehicle recovery, breakdown or transportation services. We do not knowingly collect personal information from children.
15. Changes to this policy
We may update this Privacy Policy from time to time, for example if our business practices or the services and tools we use change. The "Last updated" date at the top of this page shows when it was last revised.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Telephone: 07576 614651
- Email: AHSRECOVERY@OUTLOOK.COM
- Address: 203 Tiptree Cres, Ilford IG5 0ST, United Kingdom