1. Definitions
- "We", "us", "our" and "AHS Recovery" means [INSERT FULL LEGAL OR PROPRIETOR NAME], trading as AHS Recovery.
- "You" and "your" means the person or business requesting or receiving our services, or using our website.
- "Services" means vehicle recovery, towing, breakdown assistance, roadside assistance, accident recovery and vehicle transportation services provided by us.
- "Website" means https://ahsrecovery.co.uk.
2. Our services
We provide towing, breakdown assistance, roadside assistance, accident/RTC recovery, vehicle recovery, winch-out recovery and nationwide vehicle transportation and delivery. Service availability depends on factors such as location, vehicle type, road and weather conditions, and vehicle/driver availability at the time. We do not guarantee that we will be able to accept every job requested, and we may decline or refer a job elsewhere at our discretion, for example where it falls outside our capability or capacity.
3. Requesting a quotation
When you contact us for a quotation, please provide accurate information about your vehicle, its location, its condition and the service you need. Any price or time estimate we give is based on the information you provide, and may need to change if the actual situation differs (for example, if a vehicle is more difficult to access, heavier, or more damaged than described).
A quotation given over the phone, by WhatsApp or by email is an estimate and does not create a binding fixed-price contract unless we have confirmed a fixed price for the specific job in writing.
4. Booking and formation of a contract
The precise point at which a quotation becomes a binding booking (for example, verbal confirmation by telephone, a WhatsApp message confirming dispatch, or arrival of our recovery vehicle) has not been confirmed and should be set out clearly here before this page is relied upon. In general, a contract for services is formed once we confirm that we are able to carry out the job and you agree for us to proceed.
5. Prices and additional charges
Standard pricing, callout charges, mileage rates, waiting-time charges and out-of-hours charges (if any) have not been confirmed and should be inserted here rather than left blank, once agreed by AHS Recovery. Any additional charges that may apply on top of an initial quotation (for example, due to additional distance, waiting time, or complexity discovered on arrival) should also be described. Where a fixed price has been agreed, we will not increase it without your agreement, except where the job turns out to be materially different from what was described to us when quoting.
6. Your responsibilities
You agree to:
- Provide accurate information about your vehicle, its location and its condition.
- Ensure, so far as you reasonably can, that our staff and vehicles can safely access the vehicle to be recovered or transported.
- Remove or declare any valuable or hazardous items before recovery or transportation, where practical.
- Pay the agreed price for the service provided, in line with any payment terms confirmed to you.
7. Vehicle condition and inspection
We take reasonable care when recovering, towing or transporting your vehicle. However, we do not accept responsibility for:
- Pre-existing damage, or damage that was already present before we attended.
- Damage that is an unavoidable consequence of the vehicle's condition (for example, further damage to an already severely damaged accident vehicle that cannot reasonably be avoided during recovery).
- Damage or delay caused by inaccurate or incomplete information you gave us about the vehicle or its location.
This does not exclude our responsibility for damage caused by our own negligence or that of our staff in the course of recovery, towing or transportation. Where practical, we will note the vehicle's condition before and after the job so that any dispute can be resolved fairly.
8. Estimated arrival and completion times
Any arrival or completion time we give is an estimate only. Actual times can be affected by traffic, weather, road closures, the complexity of the job, and other jobs already in progress. We do not guarantee a specific response or arrival time unless this has been separately confirmed to you in writing for your booking.
9. Cancellations
You may cancel a booking by contacting us as soon as possible, ideally before a vehicle has been dispatched to you.
Where a booking is made at a distance (for example, by phone, WhatsApp or our website) away from our business premises, it may in some circumstances be treated as an off-premises or distance consumer contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which can give you a statutory right to cancel within 14 days. However, because our services are typically urgent and performed at your request very soon after booking (for example, dispatching a recovery vehicle to a breakdown), you may be asked to expressly request that we begin the service immediately and to acknowledge that your right to cancel may be lost, or a proportionate charge may apply, once the service has been fully performed or once it has begun at your request.
[CONFIRM CANCELLATION POLICY AND ANY REASONABLE CHARGES] — the specific cancellation window, any charge for cancelling after a vehicle has been dispatched, and any charge for cancelling part-way through a job have not been confirmed and must be added here, rather than assumed, before this policy is relied upon. Any cancellation charge must be reasonable and reflect costs actually incurred, not an arbitrary figure.
10. Delays and events beyond our control
We will not be liable for any delay or failure to perform our services caused by events beyond our reasonable control, including severe weather, road closures, traffic accidents not involving us, or other circumstances outside our control. We will let you know as soon as reasonably possible if such an event affects your booking.
11. Your property and vehicle contents
Please remove valuables and personal belongings from your vehicle before recovery or transportation where possible. We are not responsible for items left in a vehicle unless loss or damage to them is caused by our negligence.
12. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under English law, nor does it affect your statutory rights as a consumer.
Subject to the paragraph above, we will only be liable for loss or damage that is a foreseeable result of our breach of these terms or our negligence, and we will not be liable for losses that are not foreseeable, or for business losses if you are a consumer using our services for personal purposes.
13. Complaints
If you are unhappy with a service we have provided, please contact us using the details in Section 20 so we can investigate and try to put things right.
14. Your consumer rights
If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your right to services carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where one was not agreed in advance. For general guidance on your consumer rights, see Citizens Advice.
15. Business customers
If you are booking our services in the course of a business (for example, a garage, fleet operator or insurer), some of the consumer protections referred to in these terms (such as the distance-cancellation right described in Section 9) do not apply, and separate commercial terms may be agreed between us in writing.
16. Privacy and cookies
How we handle personal information is set out in our Privacy Policy, and how our website uses cookies is set out in our Cookie Policy.
17. Use of our website
Our website is provided for general information about our services and to help you contact us. You may view and use the website for these purposes. You must not misuse the website, for example by attempting to gain unauthorised access, introducing malicious code, or copying its content for commercial use without our permission.
The content of our website (including text, layout and our logo) belongs to us or our licensors. Any third-party trademarks, brand names or images referenced or shown on the website (for example, vehicle manufacturer names) belong to their respective owners, and we do not claim ownership of them.
18. Changes to these terms
We may update these terms from time to time, for example to reflect changes in our services or the law. The "Last updated" date at the top of this page shows when they were last revised. Terms agreed for a specific booking will generally be the terms in place at the time of that booking.
19. Governing law
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you will benefit from any mandatory consumer-protection provisions of the law of the part of the UK in which you live, and nothing in this section removes those protections. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales, without preventing a consumer from bringing proceedings in their own local courts where the law allows.
20. Contact us
If you have any questions about these terms, please contact us:
- Telephone: 07576 614651
- Email: AHSRECOVERY@OUTLOOK.COM
- Address: 203 Tiptree Cres, Ilford IG5 0ST, United Kingdom